These conditions (the “General Terms and Conditions of Sale”) regulate the offer and sale of products on the website www.stefaniamarra.com, with registered office at Via Matteotti 54 20017 Rho (MI), Italy (VAT: 07800350964 | Cf MRRSFN84L63H264Y). Each order implies acceptance of these General Terms and Conditions of Sale. It is recommended to read and read the General Conditions of Sale carefully before ordering any product on the Site.


These General Conditions of Sale exclusively regulate the offer and sale of products to Consumers on the Company’s Website. These General Conditions of Sale apply only to products delivered to Customers in Italy at the time of dispatch.


With the execution of the order, the Customer declares to have read the General Conditions of Sale available on the Site and to have accepted them.


In case of availability of the product the order will be confirmed and the product, carefully packaged, will be delivered to the address specified by the Customer chosen by the Customer in the order form. In the event that the requested product is not available, the Customer will be promptly informed and the order will be canceled. Delivery to the address specified by the Customer will be made without undue delay within the working days specified in the order, starting from the date of confirmation of the order. However, the Company will not be responsible for any delays.


Standard delivery :

€ 9 for product and number of products in cart.

If at the time of delivery the recipient is absent, the courier will leave a notice of non-delivery.

To know the number of the waybill of your shipments you can contact us via email at info@stefaniamarra.com.

Remember to provide an address from which the courier can find someone to collect the package upon delivery. If the customer cannot receive the package at home, please indicate the address of a trusted person (relatives, friends) or, if possible, of the workplace. At the time of delivery it is advisable to check that the package and the tape of the Company used for the closure is in good condition and without tampering.

Sending is carried out at the address specified in the order, so it is recommended to indicate very precisely the details of your address:

Name and surname, or company name indicated on the bell (eg. Mario Rossi)

Address: street, square, etc. without abbreviations (eg Via Alessandro Volta)

House number: must always be specified, if it is not present indicate SNC (Without House number)

CAP: indicate the specific cap of the municipality or fraction

Common: indicate the name of the municipality and any fraction

Province: indicate the abbreviation of the province


The selling price of the products, expressed in Euros and inclusive of VAT, is the price in effect at the time of ordering on the Site. Any change in the VAT rate could be immediately reflected in the price. The price does not include handling and shipping charges. The total amount due (including any additional expenses in addition to the sale price, such as shipping costs) is indicated on the order confirmation page before the final express submission of the order.

Payment can be made:

with PayPal

with Visa, Mastercard and Maestro credit card

with PostePay card (via paypal)

Bank transfer

For payment methods using PayPal, credit card, or PostePay card, the Company uses the payment system of the institution that manages the payment through which it will authorize only the debit of the amount relative to the purchase made. With regard to the use of these payment methods, no expense is expected to be borne by the purchaser pursuant to current national legislation.


The Site is equipped with a protection system. The bank details are encrypted and protected through the SSL encryption procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet. For this reason, you will need to enter your credit card number for each new order.


The Customer has the right to withdraw from the contract within thirty working days from the delivery of the goods. The exercise of the right of withdrawal must take place by sending, within the period indicated above, a written communication to STMA by Stefania Marra | Via Matteotti 54 20017 Rho (MI). . The Customer who exercises the right of withdrawal must then return – without delay and in any case within twenty working days from the date on which he communicated his decision to withdraw from the contract – the product in its substantial integrity and in the original packaging together with the receipt of purchase of STMA by Stefania Marra | Via Matteotti 54 20017 Rho (MI). For the purposes of expiry of the term the goods are considered returned when they are delivered to the accepting post office or to the shipper. The shipment of the product to the sender is at the expense and expense of the Customer and under the responsibility of the same. STMA di Stefania Marra, after the consumer has shown that he has returned the product or, at the latest, after having received the product and verified the integrity of the same, he will reimburse the Customer only the price of the product paid by the Customer within 14 days . STMA di Stefania Marra does not reimburse the shipping costs for the return.


The purchase of the product is subject to the discipline of Legislative Decree n. 206/2005 (Consumer Code) and subsequent amendments. The warranty covers the product that is lacking in conformity and cannot be invoked in case of negligence and / or carelessness in the use and / or maintenance of the product.


The order can only be placed by adults.


The contracts are considered finalized in Italy and are subject to Italian law.


Information on the processing of personal data pursuant to Art. 13 of the European Regulation n.679 / 2016 concerning the protection of individuals with regard to the processing of personal data (GDPR) and of art. 13 of Legislative Decree 196/2003 – Code regarding the protection of personal data.

Data Controller

The Data Controller of the Participant’s personal data is STMA di Stefania Marra | Via Matteotti 54 20017 Rho (MI) VAT Number: 07800350964 | C. F. MRRSFN84L63H264Y

The Data Controller guarantees the utmost confidentiality in the processing of personal data, in compliance with the provisions of the current legislation on the protection of personal data.

Specific security measures are observed to prevent the loss of data, unlawful or unlicensed use and unauthorized access.

Purpose of the processing

The personal data of the person concerned will be processed for purposes strictly connected to the purchase of the product. In particular:

to. management and execution of the contractual relationship and related obligations;
b. fulfillment of obligations established by laws, regulations, Community legislation, as well as the instructions prepared by the authorities and supervisory bodies.

Treatment recipients

The data will not be disseminated and may be known, to the extent necessary and for the purposes indicated, by employees and collaborators, as appointed or responsible, for organizational needs of their activity.

The Data Controller ensures from now on that any extra-EU data transfer will take place in accordance with articles 44 ss. of the Regulation and the applicable legal provisions, stipulating, if necessary, agreements that guarantee an adequate level of protection.

Type of data processed

The Owner processes the personal data necessary for the purchase of the product, in particular name and surname, contact details such as e-mail address and mobile number, address of residence or domicile.

The Owner may also save cookies, as described in more detail in the Cookie Policy.

Method and duration of treatment

The data together with the information relating to the order will be kept for the time necessary to provide assistance and support in case of return and / or resolve any problem relating to the order and, in general, for the management and execution of the contractual relationship and the related compliance with obligations established by laws, regulations, Community legislation, as well as the instructions prepared by the authorities and supervisory bodies.

Rights under Articles 7 of the Code and 15.16, 17, 18, 20 and 21 of the Regulations:

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence of the same data and the confirmation that they are being processed, to know their content and origin, to verify accuracy or request to supplement them, update them, or rectify them. Furthermore, they have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment. The requests must be addressed to STMA by Stefania Marra | Via Matteotti 54 20017 Rho (MI), by sending an email to info@stefaniamarra.com

It should also be noted that the interested party has the right to revoke the consent at any time without affecting the lawfulness of the processing based on the consent given before the revocation, without prejudice to the consequences indicated below regarding a possible refusal to provide such personal data.

The interested party also has the right to lodge a complaint with a Control Authority.

The provision of data is optional. However, failure to provide the requested data may make it impossible to establish or continue, in whole or in part, the contractual relationship and to respond to requests for service provision.


For any clarification or information or for after-sales assistance, as well as regarding the right of withdrawal, the exchange of goods and the guarantee, the Company can be contacted at the following addresses:

e-mail: info@stefaniamarra.com

phone: +39 0225139218

address: Via Matteotti 54 20017 Rho (MI)